like to thank those of you who have sent me pictures and comments!
am simply thrilled by your thoughtfulness!
Blessings and Many, MANY Thanks,
ps: If we've helped to outfit your boat, feel free to send pictures
Ultimate Passage is one of the OLDEST Marine Electronics sites on the Web!
--Go to WHOIS UltimatePassage.com Scroll down to "Important Dates" to verify our internet-presence since May 06, 2003.
You can also check any other site, to verify out how long they've been around. There's a lot of 'fly-by-night' sites out there with pricing 'too good to be true' with web addresses/URLs expiring or never older than one year.
As you'll find, my website, UltimatePassage.com, has been around since May, 2003, so we will be around for YOU!
--The following is Not
in any particular date-order...--
On December 30, I placed an almost $7,000
order with You, your company/Ultimate Passage, on the advise of a friend
(Xxx Xxxxxxx). Everything GOOD he told me was 110% True! You
called me, you kept me up-to-date on the backorders, and called when my
order shipped on 1-9, about a week before you even expected all items
to be in stock.
I visited several sites to find "The Best"
prices for Raymarine and other items I needed. I found a lot of sites
to be very deceiving in cost, especially when it came to shipping.
--i.e. some of your items may have been a few-bucks more, but the "other
guy" wanted over $300 to ship my order! You shipped it for $9.95,
as stated!! I now realize why you wouldn't "Match" their price because
cost-wise, it was comparing apples to green beans! And one of the
places, three calls and two emails, I still haven't heard back from.
I was able to get my ETA from UPS.com per
your email and your phone call today. You make it very easy to do
business with your company! I will mention Ultimate Passage at the
marinas I visit.
Ultimate Passage ROCKS!! Feel free
to post this on your website.
San Diego, CA
13, 2011: It was brought to my attention from a
long-time client that on 9/28/2011 UltimatePassage.com received the following
Nasty Review from "Andrei via TRUSTPILOT" --I don't even know who
TRUSTPILOT is except they seem to be based out of the United Kingdom and
wanted me to Subscribe/PAY $500-USD to dispute the following:
"Site is very unprofessional.
Don't even waste your time with them.
I placed a large order
with them, 3 days later still have no email confirmation of any type. So,
when i called them they said to me that my transaction was canceled due
to probable fraud alert.
Nobody even bothered
to call me first to verify it.
If i didn't called them
myself i would have been waiting and waiting....
Very bad service, put
your money some place else!!!!"
By andrei - Sep 28, 2011 - TRUSTPILOT
What I hope you'll understand:
have been in business since 1995 (15+ Years!) and my reputation is Second
to NONE! In fact, I'm on friendly terms/first name basis with most
of my major competitors! In this day and age, I have The Right to
Protect Myself and the welfare of My Business and decide who I sell to.
If it doesn't work for the .0001 percent of you, I'm genuinely sorry.
do Not subscribe to these 'rating agencies' because it's an infrigement
of YOUR Privacy! Once these 'scripts' are on my site, they know YOU,
they know what you buy, they know how much you spent, and they also have
All of your personal data!! Yahoo, PayPal, and Google Check-out,
ALL collect your data and then sell it --Although 'spam' is so prevalent
these days, people who use these 'secure' services see an influx of spam
I am plagued with ID Theft Orders Every Single Day and Me, THE MERCHANT,
suffers by being Out the money, Out the cost of the product shipped, plus,
a $75 Charge-back/'investigation fee' by Visa/MC/Discover if I process
and ship a fraudulent order! ...What's worse, the credit card companies
don't give a Sh*t because it's no water off their back. ...I gave
up trying to contact them because they simply don't care --It's a 'Profit
Center' for them! I'm now doing my best to hunt down the 'real
owner of the card' and let them know fraudulent orders are being made on
their credit card account. I swear on my Mother's ashes, two of ten
people have called me back in the last 20 days to THANK ME!! --One
person had over $20K charged to their business account in five (5) days
and shipped to several addresses across the U.S.
"Andrei" provided: #1) a Russian
email address, and #2) a Billing Address far different than the Ship-To
Address. --I'm sorry, but this type of order automatically gets "Flagged"
as possible ID Theft!
Unfortunately, we only had ONE (1) In Stock
and it was sold to a customer with "NO Flags". I'm sorry if this
didn't sit well with "Andrei", but that's the way 'I have to roll' to insure
the safety and integrity of My Business and My Customers!
What you buy from me/Ultimate Passage
is ONLY between You and Me and is no one else's business!
|On 11/11/2011 10:27 AM, Pete Martin wrote:
The Prosine 2.0 was delivered yesterday, thank you
much! You may remember I had some question whether it had the GFCI receptacle
option; it did, so I am entirely satisfied.
I noticed before I ordered that there was one negative
customer review posted in the Google Shopping results (I guess it's called).
I thought there might be another side to it, and thanks to your web site
providing a telephone number, it was easy for me to call you to get my
own impression, which was favorable (and all the more so now).
I can't figure out how to post my own positive feedback
for your business. Do you happen to know how one can do that?
Wishing you all the best, and looking forward to any
further dealings with you and Ultimate Passage,
Replys to October 13, 2011:
|10/19/2011 11:32 PM
From: Roby Warwick
Subject: Very pleased customer 8-)
Good evening Lisa, I was on Ultimate Passage
last night looking for a trailer winch to replace one that failed. I saw
that you were even less expensive than eBay. I came across your post about
the nasty review from a so-called "trustpilot" customer who placed a large
order. I think it/he was a fraud. I have placed a couple of large orders
with you and have always received excellent customer service. Ultimate
passage is by far my favorite site to browse for marine products. I have
spent several hours (even at work and almost getting in trouble) building
a shopping list for the winter boat projects. I'm surprised you don't have
a Facebook page to build a large fan base. Anyhow I am close to turning
my shopping list into an order so be ready.
--Absolutely you can add my post to your
board, you can use my full name if you want. I need to pull my boat out
and verify some stuff so I can order the right parts. Been so busy lately
I keep having to put it off. Talk to you soon.
|10/20/2011 7:02 PM
lisa weve been competitors for at least
8 years and i know you to be as upfront and honest as my own company.
for obvious reasons i prefer to remain annoymous.
as you say theres always going to be a
small percentage who you cant please so [I, Lisa/from Ultimate
Passage, have Deleted the end of this sentence!] .
just keep doing what your doing.
id rather compete with ultimatepassage than some of these fly by night
places that you cant even call to verifiy a price or shippiing charges.
luv ya babe
Hi Lisa and Bruce,
I hope you recieved my order from last night.
I've been buying from you guys since you were only selling Raymarine
and Furuno and you would order items for me that weren't on your site!.
Wow, have times changed!
I have to laugh about this "Nasty Post" it's just not the way things
are with you guys.
I don't know what I need to say to give Ultimate Passage a 10+ but
thats what I'd rank You!
Keep up the great work!
Cabelas & Bass Pro shops sure could
learn a few things from you, and your company!!!! I recieved the
gps combo and compass in 27 hours. Unreal! every thing looks great, Now
i just have to wait three more weeks for my boat, to be finished being
built. Thank You.. and i'll with out a doubt will be, ordering from you
and your company again. p.s. so will my friends thanks again
|Thanks a Lot... My order was delivered
this morning. I could not have been more pleased with the service from
your company. You people went far and beyond others. Your address is bookmarked
in my computer and I will surely be a return customer. Thanks
|Dear Lisa and Staff,
We wanted to thank you for the great service
in all aspects: shopping on the net, purchasing, shipping, e-mail
notifications, etc. We couldn't believe how quickly and economically
we received our order. Keep up the good work! Your website
was recommended to us and we'll recommend others we know to check with
UltimatePassage.com before making their electronic purchases.
Have a great day!!!
Darrell and Annette
Moss Point, MS
|Thank You For Your Service. I Received
The Antenna & Mount TODAY. Now Thats What I Call Service!!!!!!!!!!!!!
Thank You & God Bless!!
P.S. I'm Looking Forward To Doing Business
With You In The Near Future!!!!!
Do you remember the old Roadrunner cartoons
where the coyote would order something from the ACME company and
it would arrive in about ten seconds? Yesterday afternoon, I ordered a
compass from you and it arrived today, the next afternoon! Thatï¿½s
amazing. Iï¿½ve been looking around at different merchants
trying to get the compass and was afraid I had somehow ordered two because
of the speed. Anyway, thanks for the fast response.
Subject: [DeFeverCruisersForum] Electronics
I just want to mention that I have received outstanding service from
a company named Ultimate Passage www.ultimatepassage.com the owners name
is Lisa. I was shopping for new electronics for my DF 44 and just happened
to locate this company. The company handles most all electronics. I shopped
my local marine electronic stores, online and West Marine. No one could
beat their pricing and $8.00 shipping. I decided on Ray marine and made
my purchase. I accidentally ordered the wrong type chart and only after
opening the case found the error. I notified Lisa and she immediately sent
me the correct one and apologized for not catching my error. I was not
charged for the wrong chart and was able to return it. If this was West
Marine it would have been " You opened it you bought it"
I have just installed my electronics system package of an E120 &
E80 with all the mullet function equipment and 2 radios. We found a problem
in the E120 not wanting to be the repeater or slave unit and would shut
down. I had a authorized Ray marine installer inspect the unit and installation
and recommend that I see if my selling dealer would switch out the unit.
I contacted Lisa and after explaining the situation and even though it
has now been over 30 days since purchase she is air freighting me a new
E120 unit and will let me return my old unit.
Fantastic customer service by Ultimate Passage and Lisa. You don't find
this much anymore and especially purchasing something online. Should you
speak with her please tell her you heard from Mike Brewer in Calif. that
she is wonderful. Check with her during your next purchase you won't regret
Please remove my review from the UP web site immediately my views
have drastically changed.
Mike & Linda Brewer
Dear Mr. Brewer,
I will NOT remove your original post because, to the tune of almost
$20k you've spent with my company since September, 2009 through August,
2012, you've Complained/had a problem with almost EVERY item you've bought
from me! Additionally, Raymarine has bent over backwards for you
and you've had problems with Every Single Offer they've made to make it
You also claim I/Ultimate Passage sent you Raymarine refurbished
products from another dealer. It is NOT TRUE and I will not deal
with your slander. You said "someone" at Raymarine told you that,
but Winston Savage, Head Technician at Raymarine, vehemently denied that
and TOLD YOU every Raymarine product you bought from me was brand new,
direct from them and was verified by the serial number. --Now, any
of the MANY Returns you may have made directly to Raymarine,
may have been replaced with a 'refurburished' model, but you've NEVER
received anything but a "Brand New Product" from me/Ultimate Passage.
Simply because I chose to issue you a 100% Refund on your 'latest
issue/problem' with a Raritan toilet $260 part, August, 2012, instead of
sending a replacement, which I still haven't received back, should indicate
that I do not want anymore of your business.
My Customer Service can only stretch so far!
Many Blessings to you,
|I sell thousands of dollars in Raymarine equipment every year without incident!
Mr. Brewer even knows (whether he admits it or not), I told
him, right from the start, he had an 'electrical' problem on his boat...
An Update 1/4/2013--
Just to let you know it appears that we finally have working electronics.
After all this time Raymarine installed a special inverter that corrected
the inherent issues with their product. We have had a Raymarine authorized
tech on our boat from August to December, yes 5 months.
And 1/6/13-- "I am sorry we lost our
business relationship over me complaining about my equipment I truly liked
doing business with UP. ....."
Raymarine's version of this story is not
exactly as Mr. Brewer posted. --As it turns out, his original inverter
was bad from "Day 1" and it caused problems with ALL of the electronics
on his boat. According to Raymarine, while they did, in fact, provide
a brand new inverter, they did not install a "special" inverter and there,
of course, is NO "inherent issues with their products" but
they were dealing with the same threats he had been making to me...
8/17/2012-- "Lisa, I cant
even read you long explanation if you do not remove this I will make some
unpleasant comments about UP. You sold me defective and returned
dealer merchandise along with some other things I won't mention.
If these issue with Raymarine do not get resolved I will file litigation
against you. Sorry to get nasty but you need to take care of your
customers. Get your facts straight."
Just wanted to drop you a line of thanks.
I had a question about one of your products before I placed an order. You
were very helpful and went out of your way to get me the information even
calling me back after you had to research the answer. I placed my order
at 12:49 p.m. and thought that it would ship the next business day. Much
to my surprise and delight it arrive at my door the next day before noon.
I am amazed at your great service and will be one of your best advertisements
ever. Thanks again.
Newport, N. C.
Thanks for all of your help and quick handling
of my orders.
I have given your website to Grandpappy
Point Marina on Lake Texoma. When I
bought my boat from them, part of the
deal was that I would be allowed to
buy the E80 at their cost. Their
actual cost, and I believe them, is higher
that your selling price. So you
may get some business from them.
The first box was here as promised, and
the second arrived right on time. All items ordered were received!!
THANK YOU!!! We really do appreciate
the timely and accurate service!!
Rest assured I will not hesitate to refer
my friends to you that are purchasing electronics....or anything you have
in your e-catalog!
Now I just have to get them all installed......
Rob"Just a Tinch"
Gulfstar 44 MY
Punta Gorda, FL
A big "Thank You" goes out to you for the
extra effort to get my order
shipped out today!
With such great customer service, your
company will grow beyond your
most optimistic projections.
P.S. I still owe you lunch.
|Received the shipment this morning.
I was really surprised to get it this quickly. Thank you. It's
a pleasure doing business with you.
Capt. Tony G.
Dania Beach, FL
|just wanted to say thanks
for the help today with the humminbird 787.its not very often you can get
such great service anywhere anymore. i am glad i came across your web site
and will defiently use you again for futher purchases. once again thanks.
gray court, sc
|Thanks for the timely
processing and shipping of my VHF radio. Your web site is excellent.
Very easy to navigate and not all cluttered and crazy like most of the
other marine sites. I suspect your business will continue to improve,
as it seems you are seriously better than most of your competition. Again,
Our twelve year old inverter stopped working
and started smoking on a Friday afternoon.
I had to wait until Monday morning to place
the order for a new inverter.
The Inverter was $300.00 cheaper at your
website compared everywhere else. In addition to the personal, courteous
and efficient service you provided, you offered three day shipping
for Twenty three dollars.
I was very surprised when the inverter
arrived the next day.
It works wonderfully. Why would anyone
shop anywhere else?
Thank you for a wonderful experience.
Feel free to post this on your website
These are 29# and 34# Chinook salmon that
we caught on Saturday twenty two miles offshore out of Westport.
There were six other salmon all around twenty pounds each. Thankfully
I had the GPS and Navionics to get back because that far out you can barely
see any land.
Maple Valley, WA
|DEAR LISA, THANK YOU FOR THE PROMPT
SERVICE & COURTESY ON THE FONE. I HAVE BEGUN SPREADING THE WORD AMONGST
ALL MY FRIENDS AT THE BOAT YARD.
North Woodmere, NY
I'm finally getting around to sending you
some pictures of the boat (a Selene 36) and of the instruments I bought
from you that were installed at the main helm. I think they turned
out great! (2nd set installed at the flybridge helm but no picture
||I'm very happy with all the instruments
I purchased from your company. Your price and service were First
Rate, and I'll certainly recommend Ultimate Passage to all my boating friends.
Picture of me and my daughter on the boat
so ya know what I look like.
Hi to Bruce.